Duration: 00:06:14
Description:  On Tuesday, September 17 at 3:55 p.m. – SMI Marketing Specialist Vanessa tries to defuse the situation by apologetically explaining the terms of SMI’s service and the policy that cancellations must be received 7 days before the next billing cycle to prevent further charges. Barbara Feldman escalates the issue with name calling and threats.

Note that Oregon is a “One Party Consent” state which governs that “a person may not … obtain or attempt to obtain the whole or any part of a telecommunication or a radio communication to which the person is not a participant, by means of any device, contrivance, machine or apparatus, whether electrical, mechanical, manual or otherwise, unless consent is given by at least one participant.” To learn more about Oregon recording laws, see Or. Rev. Stat. §§ 165.535, 165.540, visit OregonLaw.org for more details.

 
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